Status update

 

Welcome to Moodle @ York Service Status

 

Resolved

(December 16th, 2019, 3:25pm)

As of 2:00 PM this afternoon, the problem experienced with Passport York authenticated logins was resolved. Users should be able to login into Moodle and other Passport York authenticated websites.

UIT teams are closely monitoring Passport York to make sure that the service stays up and running.


Update

(December 16th, 2019, 12:50pm)

Login to Moodle is currently slow due to an ongoing issue with Passport York authentication. This also impacts other websites that requires users to login using their Passport York. UIT teams are currently investigating.


Update

(December 12th, 2019, 8:06pm)

Moodle was unavailable on December 12, 2019 between 6:00am and 6:19am. During this outage Moodle was upgraded to version 3.7.3.


Resolved

(November 13th, 2019, 4:30pm)

Turnitin service was resolved around 3pm and processing times should now be back to normal.

Stay up to date with Turnitin system status by following @TurnitnStatus.


Update

(November 13th, 2019, 2:30pm)

Turnitin vendor reported that they are currently experiencing an unexpected service disruption. During this time, you may find that you are unable to make a submission or that uploading submissions take longer than expected.

We invite you to track the progress of the service disruption.


Investigating

(November 8th, 2019, 12:53pm)

The ability to email attachments to your private files area or reply to forum posts through email is currently not working.


Update

(November 5th, 2019, 11:35am)

Moodle login page was unavailable on November 5, 2019 between 10:20am and 11:20am.


Update

(October 15th, 2019, 10:48am)

Moodle was unavailable on October 12, 2019 between 9:00am to 10:04am. During this outage Moodle was upgraded to version 3.7.2.


Update

(October 2nd, 2019, 9:00am)

Users could not login to Moodle on October 2, 2019 between 5:30am and 6:45am due to Passport York outage.


Resolved

(September 29th, 2019, 11:09am)

Power and systems restored. Access to Moodle is now available as normal.


Investigating

(September 29th, 2019, 10:30am)

Moodle is currently unavailable due to a power outage. UIT is working with other teams to restore power and restart systems.


Resolved

(September 20th, 2019, 2:14pm)

Instructors and teaching assistants are now able to filter entries in the Journal activity.


Investigating

(September 19th, 2019, 3:00pm)

We’ve discovered an issue in the Moodle Journal activity. If the activity is set up for groups, you will receive an error when you try and and filter the groups.
We are currently validating a fix for this.

In the meantime, instructors and teaching assistants can view journal entries by selecting 'All Participants' and then click on the 'View journal entries' link.


Resolved

(September 10th, 2019, 8:15pm)

It is now possible to import students from Moodle into Crowdmark.


Investigating

(September 6th, 2019, 11:45am)

Moodle experienced a degradation in performance between 11:20am until 12:20pm yesterday, Sept. 5th.


Investigating

(September 5th, 2019, 8:50am)

We are working with the Vendor to investigate why it is not possible to import students from Moodle using the Crowdmark integration.


Update

(August 30th, 2019, 3:00pm)

Moodle was not available on August 18th from 6:00am to 4:00pm. During this outage Moodle was upgraded to version 3.7.1.


Update

(July 25th, 2019, 8:10am)

Moodle was not available on July 25th from 6:00am to 7:08am. During this outage Moodle was upgraded to version 3.5.6.


Update

(July 12th, 2019, 9:15am)

Turnitin services will be unavailable on Saturday July 13 from 11:00am - 7:00pm for scheduled maintenance. Users will not be able to submit and grade assignments during this maintenance window as hardware updates and performance improvements are applied.

Stay up to date with Turnitin system status by following @TurnitnStatus.


Resolved

(April 8th, 2019, 8:20am)

Users may have been unable to make/view submissions and experienced delays to Similarity Report generation due to Turnitin Outage between April 7th, 11:00pm and April 8th, 6:20am.


Resolved

(April 2nd, 2019, 9:20am)

Our technical team has identified and fixed the forum email error that we've been experiencing since our upgrade in December. We've been monitoring for the past two weeks and have not seen this issue resurface. At this time, we are considering this issue to be resolved.


Resolved

(March 1st, 2019, 3:20pm)

Moodle response times are back to normal. UIT is investigating the root cause. We thank you for your patience.


Investigating

(March 1st, 2019, 11:20am)

Moodle is experiencing slow performance. Some users have reported getting 'Session lock' message when trying to login or navigating through the course. UIT is investigating.


Update

(Feb 21st, 2019, 8:18am)

During the Moodle outage this morning from 6:00am to 8:00am, Moodle was upgraded to version 3.5.4.


Resolved

(Feb 19th, 2019, 8:14am)

Due to an unexpected database issue, submission, grading or accessing Turnitin papers were affected from 9:52am (Feb 15th) to 2:06am (Feb 16th). This is now resolved.


Update

(Feb 15th, 2019, 12:55pm)

Turnitin is currently experiencing a service disruption. To stay up to date visit the Turnitin status page.


Resolved

(Jan 25th, 2019, 10:20am)

Live Assistance from within Moodle is now fully functional. It was working intermittently since Dec. 27th, 2018.


Resolved

(Jan 17th, 2019, 9:30am)

Importing students from Moodle into Crowdmark is now working correctly.


Investigating

(Jan 10th, 2019, 3:11pm)

Since Monday afternoon we have been experiencing intermittent issues with many forum posts not being sent through email, while still appearing in the Moodle course. We restarted the database this morning to resolve the issue but it appears that the issue has again resurfaced.Our technical teams continue to work on this to resolve it.


Resolved

(Jan 10th, 2019, 10:00am)

As of our database restart this morning, forum posts are being emailed out correctly. You may not have received an email notification from your course forums between Monday, January 7th @ 1:54pm until January 10th @ 7:30am. Check in your Moodle course directly for any messages you may have missed.


Investigating

(Jan 9th, 2019, 4:26pm)

We've identified an issue where many emails are not being sent from course announcements and forum posts in Moodle courses. To address this issue, Moodle will be unavailable 7:00am - 7:30am on Thursday January 10th, 2019.


Resolved

(Jan 8th, 2019, 3:45pm)

Collapsing blocks no longer hides the block for users in the old look. Those users who were not able to see the navigation or administration block in the old look will now see the block, in it's collapsed state. Clicking on the + will expand the block contents.


Resolved

(Jan 8th, 2019, 08:00am)

As of yesterday afternoon, users are now able to access the courses they are enrolled in.


Resolved

(Jan 7th, 2019, 3:38pm)

Moodle response times are back to normal. We thank you for your patience.


Investigating

(Jan 7th, 2019, 2:47pm)

Moodle is currently experiencing slow response times. We are investigating.


Investigating

(Jan 7th, 2019, 11:15am)

We've discovered an issue where some users are unable to access their courses in Moodle. UIT teams are investigating and working to resolve this as quickly as possible.


Investigating

(Jan 3rd, 2019, 3:00pm)

We’ve discovered an issue when trying to collapse a block or if a block is already collapsed in the old look. Using the 'Hide xx block' icon removes it completely from a users view in the old look.

If you don't see your navigation or administration block, if you click the “New Look” toggle in the top bar (on the right hand side, so that it turns green), you’ll be able to access Navigation on the left hand side. If you need to access Course administration as an Instructor in the New Look you can do so by selecting 'More' from the 'Actions' cog menu in the top right hand corner.


Investigating

(Jan 2, 2019, 10:00am)

We are working with the Vendor to investigate why it is not possible to import students from Moodle using the Crowdmark integration.


Resolved

(Dec 28, 2018, 2:50pm)

We’ve discovered an issue where hiding a full topic makes it inaccessible in the old look. We’ll look into fixing this as soon as we are back on January 2nd, 2019.

In the meantime, as a workaround, if you click the “New Look” toggle in the top bar (on the right hand side, so that it turns green), you’ll see your course in our New Look. You’ll see the hidden topic is displayed in this view. If you use the Actions drop down cog menu in the right hand corner to choose ‘Turn editing on’, you’ll see the Edit menu next to the topic so you can unhide it the same way you hid it. Please note that this issue only occurs when hiding the full topic, so you can still hide individual items within the topic. You can use the New Look toggle to again switch back to the old look and you’ll see your topic.


Update

(Dec 27, 2018, 11:55am)

Moodle was unavailable from 4:00am - 11:30am on December 27th, 2018 for a scheduled upgrade. A list of new features is available in the release notes.


Update

(Dec 7, 2018, 11:25am)

Turnitin is currently experiencing a service disruption. To stay up to date visit the Turnitin status page.


Update

(Oct 12, 2018, 1:10PM)

There is a brief outage planned for the document converter today at 1:30pm as we switch to a new account. The ability to use the online grader for documents other than pdf will be interrupted for a short period of a few minutes.


Resolved

(Oct 12, 2018, 1:10PM)

Lecture Recordings hosted on Camtasia (TechSmith Relay) are available now.


Update

(Oct 12, 2018, 12:53PM)

Lecture Recordings hosted on Camtasia (TechSmith Relay) are unavailable due to a power failure experienced this morning. Services are being restored by UIT teams and we will provide you with an update as soon as lecture recordings are available again.


Update

(Oct 12, 2018, 10:30AM)

Due to a power failure, Moodle and a number of IT Services were unavailable this morning. Power has been restored and Moodle is functioning as expected.


Update

(Sept 26, 2018, 12:26PM)

As of 12:15pm Moodle was back available. The root cause is still to be determined.


Investigating

(Sept 26, 2018, 12:11PM)

Moodle is experiencing difficulty, we are investigating


Update

(Sept 17, 2018, 12:36PM)

Moodle is back, it was unavailable from approximately 12:10pm until 12:30pm. We surpassed the maximum number of database connections that was configured, we increased that limit and that resolved the issue.


Update

(Sept 17, 2018, 12:20PM)

Moodle is currently not available. UIT teams are investigating....


Update

(Sept 15, 2018, 12:30PM)

Moodle was unavailable from 10:10am until 11:20am. The cause was identified as related to the backup process for the new database that was put in Friday. It caused an abnormal impact affecting performance that did not manifest itself in testing. We have now changed that process to prevent any such impact and are continuing to closely monitor the system.


Resolved

(Sept 14, 2018, 09:00AM)

Early this morning we successfully moved to our new infrastructure and Moodle performance looks great. We've added back in the message and notifications in the top bar as well as the timeline feature. Enjoy the term!


Update

(Sept 13, 2018, 10:00AM)

Moodle continues to have good response times. A reminder that Moodle will be unavailable tomorrow morning from 6am until 8am as we make the switch from our current database to our new infrastructure.


Update

(Sept 12, 2018, 11:00AM)

After restarting our database yesterday our response times have returned to normal, and continue to perform optimally even with high surges of users that have typically slowed us down over the past week. We'll be continuing our plan to increase capacity and were able to copy the current data during last nights outage. A reminder that Moodle will be unavailable on Friday morning from 6am until 8am as we make the switch from our current database to our new infrastructure.


Update

(Sept 11, 2018, updated 9:15PM)

Over the course of the next few days we are going to be taking some emergency measures to ease the production issues that you have encountered by moving to a new database infrastructure. This involves a few outages that will impact you:
  1. Today from 3pm until 3:30pm we restarted our database. Since that time we have seen Moodle return to normal response times. We are encouraged by this development.
  2. From 12am until 7am tomorrow morning we'll copy existing Moodle data from our existing infrastructure. You will not have access to Moodle during this time.
  3. Behind the scenes starting early tomorrow morning and continuing throughout the day and into Thursday we’ll be moving this data into our new infrastructure. Moodle will be available as we do this work.
  4. On Friday between 6am and 8am, we’ll be making the switch from our current database infrastructure to our new. You will not have access to Moodle during this time.

Update

(Sept 11, 2018, 10:00AM)

No update this morning. Moodle started slowing down at around 8:30 and continues to be slow.


Update

(Sept 10, 2018, 4:00PM)

Moodle continues to have a slow response during the busy start to the semester (we've reached around 1200 concurrent users today). Our 6th web server was deployed at around 3pm today. Based on the past days performance we expect that Moodle will start recovering at around 8pm to 9pm tonight. Again, we apologize for the frustration this is causing you.


Update

(Sept 10, 2018, 11:00AM)

You'll have noticed we started slowing down again at around 10:00AM. We are investigating.


Update

(Sept 10, 2018, 10:00AM)

Monitoring continues. We'll be adding a 6th web server into the mix today to help with the increased number of users. Stay dry today!


Update

(Sept 7, 2018, 4:20PM)

We'll be watching Moodle closely over the weekend, in particular we'll be looking for slow downs that may require us to jump in and restart our multiple web servers on occasion to improve your response times when using Moodle. This may mean your session will be disrupted and you'll be required to login again, we're sorry for that. Thanks again for your continued patience as we work to resolve this issue.

We've temporarily removed a few items from the new look dashboard that were expensive transactions including the message and notifications in the top bar as well as the timeline feature. They'll be back.

Enjoy the weekend.


Update

(Sept 7, 2018, 1:00PM)

No updates. Moodle started slowing down at around 10am this morning. Rest assured this continues to be a high priority for us to resolve and find the root cause.


Update

(Sept 7, 2018, 9:50AM)

Work continues to determine the cause of the poor performance in Moodle.


Update

(Sept 6, 2018, 3:50PM)

We're still working to identify the reason behind the continuing poor performance in Moodle. We understand how frustrating this is at start of class time and appreciate your patience as we work diligently to resolve it.


Update

(Sept 6, 2018, 10:30AM)

Moodle response is slowing down - we are looking into it


Monitoring

(Sept 6, 2018, 9:00AM)

Performance is looking good this morning. We'll continue to monitor.


Update

(Sept 5, 2018, 5:30PM)

All Moodle web servers have been rebooted and Moodle appears to be responding normally. We'll be continuing to monitor this evening.


Update

(Sept 5, 2018, 3:30PM)

We are continuing to investigate the current issues. We apologize again for any disruption this has caused, and we are working to resolve these issues as soon as possible.


Update

(Sept 5, 2018, 12:50PM)

Moodle continues to experience intermittent slowness. Our technical teams continue to work on this issue with urgency. At this point we don't have a clear idea of the cause but we will continue to provide updates as we have them.


Investigating

(Sept 5, 2018, 9:30AM)

Moodle is slow to respond. Back to classes has started and everyone is eager to login to Moodle  so you may notice it is slower than usual. Please be patient as we monitor this closely and work to tune up to the increased number of users.


Resolved

(Sept 4, 2018, 6:35PM)

Moodle is responding normally. We'll be monitoring closely.


Investigating

(Sept 4, 2018, 6:00PM)

Moodle is currently experiencing slower than usual response times. Our technical teams are investigating


Update

(August 29, 2018, 2:00PM)

Turnitin experiencing intermittent connection issues. To stay up to date visit the Turnitin status page.


Resolved

(June 30, 2018, 8:30PM)

Connection error or sluggish behaviour This issue has been resolved as of 7:15pm. Issue began approximately 11:55am and steadily worsened over the following hours.


Investigating

(June 30, 2018)

Connection error or sluggish behaviour We are investigating reports of connection errors while attempting to access Moodle. Some users are reported sluggish behaviour once logged in.


Update

(June 12, 2018, 11:30AM)

Turnitin Scheduled Outage on Tuesday July 10, 11:00AM - 7:00PM Turnitin services will be unavailable on Tuesday July 10, 11:00AM - 7:00PM, for scheduled maintenance. This maintenance will include hardware updates and performance improvements.Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.Stay up to date with Turnitin system status page


Resolved

(May 28, 2018, 09:24am)

Resolved: Connection error Some users may have experienced connection errors while attempting to access Moodle since Saturday, May 26, 2018. This is now resolved.


Investigating

(May 28, 2018, 09:01am)

Connection error We are currently investigating a report of an expired security certificate in Moodle. UIT teams are investigating and working to resolve this as quickly as possible.


Investigating

(May 28, 2018, 09:01am)

Bookstore - Buy Now button The "Buy Now" button on the Moodle dashboard is opening a page with no books. We are currently investigating.


Resolved

(March 29, 2018, 11:10am)

Resolved: Turnitin Outage Users may have experienced an issue accessing or using Turnitin from 7:15am to 9:40am. This has now been resolved.


Update

(March 29, 2018, 9:17am)

Turnitin Service Outage Turnitin is currently experiencing a service outage. Stay up to date with Turnitin system status page


Update

(March 12, 2018, 12:44pm)

Turnitin Scheduled Outage on Saturday March 17, 11:00am - 5:00pm Turnitin services will be unavailable on Saturday March 17, 11am - 5:00pm, for scheduled maintenance.  This maintenance will include hardware updates and performance improvements.Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Stay up to date with Turnitin system status page


Resolved

(March 5, 2018, 10:30am)

Resolved: Turnitin Service Alert Service performance on Turnitin has been restored to normal operational state. Stay up to date with Turnitin system status page


Update

(March 5, 2018, 9:47am)

Turnitin Service Alert Turnitin is currently experiencing a service degradation. Users may experience slowness while making submissions or viewing them. Stay up to date with Turnitin system status page


Resolved

(Feb 16th, 2018, 3:20pm)

Resolved: Turnitin Outage Some users may have experienced service degradation from 12:50pm to 2:30pm resulting in slow Similarity Report generation or page errors when accessing the report itself.


Update

(Feb 16th, 2018, 2:27pm)

Turnitin Service Alert Some users are currently experiencing service degradation. Users may be experiencing slow Similarity Report generation or page errors when accessing the report itself. Stay up to date with Turnitin system status page


Resolved

(Feb 5th, 2018, 9:00am)

Resolved: Turnitin Outage Some users may have experienced an error when attempting to leave comments through Feedback Studio from Jan 29 4:30 am - Feb 04 6:09 am.


Update

(Feb 2nd, 2018, 1:52pm)

Turnitin Service Alert Some users may experience an error when attempting to leave comments through Turnitin Feedback Studio. This matter is being addressed as a top priority by Turnitin engineering team but, due to the complexity and cross dependencies with external service providers, a resolution time is not available at the moment.


Update

(Feb 2nd, 2018, 1:52pm)

Turnitin Service Alert Some users may experience an error when attempting to leave comments through Turnitin Feedback Studio. This matter is being addressed as a top priority by Turnitin engineering team but, due to the complexity and cross dependencies with external service providers, a resolution time is not available at the moment.


Resolved

(Dec 21st, 2017, 10:30am)

Moodle is responding normally As of 10:30am, UIT has resolved the problem that was causing a delay in logging in and submitting assignments. We discovered that there were problems with Moodle sessions and the library block. They are now resolved.


Investigating

(Dec 21st, 2017, 10:15am)

Users are experiencing a delay logging in to Moodle, and are having problems submitting Turnitin assignments. UIT is currently investigating the issue.


Resolved

(Dec 1st, 2017, 11:15am)

Textbook information currently not displayed in Moodle


Update

(Nov 30th, 2017, 8:50am)

RESOLVED: Some students receiving error on login


Update

(Nov 28th, 2017, 1:35pm)

Some students receiving error on login Some students have reported receiving an error message when logging into Moodle. For these students, courses can still be accessed using the direct URL to the course.  The error message displayed varies depending on the browser that the student is using and is similar in nature to an outstanding issue we’ve had with a very small number of quizzes in Moodle.

- Secure Connection Failed (Firefox and Chrome)
- Safari can’t open the page (Safari)
- Can’t reach this page (IE)
- Hmmm….can’t reach this page (Edge)


Resolved

(Nov 17th, 2017, 10:25am)

Email notification Moodle stopped sending email notifications at 4:07pm yesterday (Nov. 16). This has been resolved and all queued messages since then have been sent.


Update

(Nov 17th, 2017, 9:48am)

We are currently investigating delay in sending email notification from forums


Update

(Nov 2nd, 1:45pm)

Some users may have experienced an issue logging in between 12:00pm – 1:15pm. We are investigating.


Update

(Nov 2nd, 11:20am)

Some users may have experienced an issue logging in between 9:38am – 10:45am this morning. We are investigating.


Update

(Nov 2nd, 9:00am)

Resolved: Turnitin outage Turnitin experienced a service disruption from 1:40pm to 2:32pm on Nov 1st, 2017.

You can follow future Turnitin Status Updates on the Turnitin Status page.


Update

(Nov 1st, 3:05pm)

Turnitin outage Please note that Turnitin.com is currently experiencing a service issue which will affect your ability to use Turnitin from within and outside of Moodle.

You can follow future Turnitin Status Updates on the Turnitin Status page.


Update

(Oct 26th 2017,3:05pm)

Student access to 2016/17 courses We are investigating students not being able to access their past Moodle courses from 2016-17 academic year.


Update

(Oct 20th 2017, 6:13pm)

The intermittent login issues have been resolved.


Update

(Oct 20th 2017, 5:40pm)

We are experiencing intermittent login issues. Users may experience an Internal Server Error when logging in to Moodle. We are investigating.


Update

(Oct 18th 2017, 4:00pm)

As of 3:05pm Moodle is responding normally, we continue to monitor.


Update

(Oct 18th 2017, 3:02pm)

We are currently investigating slow response times.


Update

(Oct 5th 2017, 10:57am)

We are investigating reports of Live Assistance link working intermittently. We are working with the vendor to resolve this.


Update

(Oct 2nd 2017, 9:00pm)

No Updates today.

Please note that as we've resolved our most critical issues, we'll be providing less frequent updates. We'll still be posting updates to existing issues and alert you about any new issues we encounter!


Update

(Sept 29th 2017, 2:00pm)

No Updates


Update

(Sept 28th 2017, 11:25am)

Discrepency in Textbook information with courses that share a course code with another - RESOLVED Textbook information has been available since 9:40am. Browser issues Safari 9.1.2, iOS 9.x and IE11 on Windows 7 - RESOLVED


Update

(Sept 28th 2017, 8:05am)

Outage: Thursday, 28th from 6am to 8am During the Moodle outage this morning, we ran into an issue that made the textbook information unavailable. We hope to get this resolved later today. We also fixed a few bugs this morning - take a look!


Update

(Sept 27th 2017, 2:50pm)

Outage: Thursday, 28th from 6am to 8am Please note we'll be making use of our maintenance window tomorrow from 6am-8am to fix a few UI issues and address the degraded functionality for those users using Safari 9.1.2 and iOS 9.x and IE11 on Windows 7.

 


Update

(Sept 27th 2017, 12:00pm)

 

No Updates

 


Update

(Sept 26th 2017, 3:30pm)

Annotated feedback on Assignments We are investigating an issue where documents (with exception of pdf) are not loading properly in the grading screen that allows for annotated feedback - instead an error or blank page is loaded in the window where you'd usually see an assignment.  Submissions can still be downloaded and grades entered on the same screen


Update

(Sept 22nd 2017, 6:00pm)

Unable to create Turnitin Assignments - RESOLVED Assignment creation is now functioning normally. Email notifications - RESOLVED An issue was identified and email are now being processed in a timely fashion.


Update

(Sept 22nd 2017, 11:30am)

Email notification - NEW ISSUE Moodle stopped sending email notifications at 4:00pm yesterday (Sept. 21). We are investigating.

Unable to create Turnitin Assignments - ONGOING We are now testing and validating a solution to this issue.

iClicker integration in Moodle - RESOLVED We have determined that the root cause of this issues is with iClicker. The integration with their services will fail if a course title exceeds 75 characters. We have been in touch with affected users and Faculty support groups about this issue, and to temporarily shorten course titles. iClicker is validating our findings and we hope that they'll have a solution in the near future.

Textbook list discrepancy - RESOLVED Moodle was not displaying updated information for course textbook listings when the Bookstore made updates. This was corrected with our release yesterday morning and after our data synchronization last evening should now be corrected for all courses.

NEW ISSUE DISCOVERED. We have discovered that courses that share a course code with another, but with a different Faculty code (e.g SB/ECON3150, AP/ECON3150) see both sets of books in each course.

Browser issues Safari 9.1.2, iOS 9.x and IE11 on Windows 7 Users who are using Safari 9.1.2 and iOS 9.x and IE11 on Windows 7 are experiencing issues with degraded functionality in our new look. While we work to resolve this issue please update your browser to the latest version (please note this may require an OS upgrade for Mac users) or use a different browser - we find Firefox or Chrome have been working well. We are working on a fix for this series of issues.

Topic 0 hidden - ADDRESSED We have encountered a handful of cases where Topic 0 is hidden, there is no way to make this section visible from your course settings.

All affected courses have been corrected. We continue to work on a permanent fix for this issue and monitor for additional occurrences.


Update

(Sept 21st, 2017, 4:08pm)

We are currently investigating delay in sending email notification from forums


Update

(Sept 21st, 2017, 12:00pm)

Good news - Live assistance is back up and running. We also fixed a few bugs this morning - take a look!


Update

(Sept 20th, 2017, 4:00pm)

iClicker integration in Moodle We have determined that Moodle courses that have a title longer than 75 characters are what causes an error when connecting through LTI.  We are working quickly with the Vendor to increase the character limit on their end. We've reached out to the Instructors that were affected with a workaround and we'll let you know when the limit has been increased.


Update

(Sept 20th, 2017, 9:30am)

We are investigating reports of the Live Assistance link not working in Moodle


Update

(Sept 19th, 2017, 6:00pm)

No Updates


Update

(Sept 19th, 2017, 2:00pm)

No Updates


Update

(Sept 18th, 2017, 8:40pm)

No Updates


Update

(Sept 18th, 2017, 12:52pm)

Performance issues There was a performance issue with Moodle between 11:54am and 12:08pm.


Update

(Sept 17th, 2017, 11:57am)

No updates this morning.


Update

(Sept 16th, 2017, 7:45pm)

Performance issues Performance remains steady. We continue to monitor. No updates for other identified issues


Update

(Sept 16th, 2017, 8:40am)

Performance issues Performance is looking good. We continue to monitor. No updates for other identified issues


Update

(Sept 15th, 2017, 5:28pm)

Performance issues Performance has remained steady throughout the day. We are investigating a few incidents of users being logged out of Moodle while working in their Moodle course. No updates for other identified issues


Update

(Sept 15th, 2017, 11:20am)

Performance issues We've been monitoring performance and see that it has remained at it's normal state. We'll continue to keep an eye on it. No updates for other identified issues


Update

(Sept 14th, 2017, 3:30pm)

Performance issues We've made some configuration changes to the database and so far performance appears to be back to normal even as we reach large numbers of concurrent users (1100) . We will continue to monitor. No updates for other identified issues


Investigating

(Sept 14th, 2017, 12:30pm)

Performance issues Starting September 12th, 2017, Moodle has been slow to respond to queries and in some cases has lost connection to the database, requiring users to login again. These issues are intermittent but have been impacting user experience.  Our UIT teams are currently investigating whether there is an issue with the database.Unable to create Turnitin Assignments From August 14th, 2017 some users have been unable to create or submit to Turnitin Assignments within Moodle.  All grades and submissions from assignments created before the 14th remain intact. We are working closely with Turnitin engineers to determine how to move forward with this. iClicker integration in Moodle We have received several reports of instructors who, after entering and saving the external tool information, receive an error message when they click on the new iClicker link (with the green puzzle piece icon) from their Moodle course page. We are actively investigating this issue, but in the meantime, please know that students can still create iClicker Reef student accounts and join your courses manually. To do this, students will start from app.reef-education.com and click “Sign Up.”

Browser issues Safari 9.1.2, iOS 9.x and IE11 on Windows 7 Users who are using Safari 9.1.2 and iOS 9.x and IE11 on Windows 7 are experiencing issues with degraded functionality in our new look. While we work to resolve this issue please update your browser to the latest version (please note this may require an OS upgrade for Mac users) or use a different browser - we find Firefox or Chrome have been working well.

Topic 0 hidden We have encountered a handful of cases where Topic 0 is hidden, there is no way to make this section visible from your course settings. We are working on correcting these specific courses and will be proactively searching for others wile we implement a fix.

Don’t hesitate to let us know at ltshelp@yorku.ca if you find this issue in your course before we do and we’ll gladly fix it for you.